Archive

Posts Tagged ‘George Allen’

Pre-Christmas Rush Surprise!

November 20th, 2011 L.A. 'Tony' Kovach 1 comment

 

“Yes, Virginia, there is a stocking under the tree for top manufactured housing retailers!”
 
 
Christmas Tree in Drake Hotel, PEAK Manufactured Housing Retailer National Summit, Posted on MHProNews.com
 
Place your cursor on the image to see the caption
 
 
 
The recent national PEAK Retailer’s Summit in Chicago demonstrated that successful manufactured housing retailers are to be found in every region of the nation, even in depressed or 'down markets.'  
 
 
Grand Ball Room, Drake Hotel, PEAK Manufactured and Modular Home Retailer National Summit
 
 
 
Over 50 Manufactured Home Owners and Management Professionals gathered for 2.5 days to share with each other what works, as attendees listened to rotating panels of their peers explain areas they enjoyed success and profitability.
 
 
 
Gary Adamek and Shane Banks
 
 
Place your cursor on the photo to see the names, from right to left.
 
 
 
 
Lance and LeAnn Inderman PEAK Manufactured Housing Retailer Summit 2011
 
 
 
The professionals on the panels – as well as those who rose to speak from the floor at their tables in the Grand Ball Room – described how they achieved that success in a variety of areas in their businesses. The MH Retailers included traditional street (boulevard or highway frontage) retailers as well as those who operate sales centers based in their manufactured home land lease communities.
 
 
 
Adriane DeRose and Dennis Jourdan
 
 
Derrick Hachey Chad Carr and Drew Peters
 
 
Drew Peters family's new baby
 
 
 
The Summit kicked off on November 13th with a lively evening reception at the historic Drake Hotel in Downtown Chicago, where the photos of many attendees shown were taken.  The networking at this function was memorable, as anyone could walk up to these top retailers, shake hands and share a drink, eat, talk and compare notes.
 
 
 
Jim Reitzner and John Rogosich at PEAK Manufactured and Modular Housing Retailer Summit
 
 
Connie Thomas and Bill Maupin PEAK Manufactured Home Retailer Summit Meeting
 
 
Bill Maupin Bob Crawford and Ross Radig
 
 
Kent and Jennifer Cooper with Ed Hartzler PEAK Manufactured Home Retailer Summit meeting
 
 
 
November 14th and 15th had a series of meaty discussions on many topics, including the following profit and business discussions:
 
 
  • Review of Score Cards
  • New Home Sales
  • Service and Customer Satisfaction
  • Communities and Retail Sales
  • Seller Financing
  • Used Home Sales
  • Insurance and Ancillary Revenue
  • Profiling People Assets – how to make a good hire.
  • Marketing and Pursuit.
  • And much more!
 
 
Zachary Herrin Dan Rolfes PEAK Manufactured and Modular Home Retailer National Summit
 
Alan and Bonnie Hall, Paul Ritter  PEAK Manufactured and Modular Home Retailer National Summit
 
 
Doug Gorman, Dick Moore, Doughertys, Ken and Donna Rishel PEAK Manufactured Housing Retailer Summit
 
 
 
Unlike some business meetings, this was not a ‘selling’ function, This was solid, practical business information and networking at its finest. The PEAK Retailer Summit provided solid how to’ – or how not to do – so that what attendees came away with was proven ideas that work!  It should be noted that P.E.A.K. was an acryonym for Performance Endurance Aspiration and Kinship.
 
 
John Underwood, Judy Carr and Shane Banks PEAK Manufactured and Modular Home Retailer Summit
 
George Allen, Janie and Norman Mills PEAK Manufactured Home Retailer National Summit
 
 
The attendees where largely retailing manufactured housing professionals who ply their trade daily and have experienced the ups and downs of the market place successfully.
 
 
Matt Filan and son Ian Filan PEAK Manufactured Home Retailer National Summit
 
 
Derrick, Pam Wronski, Rebecca Joiner (Pam's sister) and Drew Peters PEAK Manufactured Housing Retailers National Summit
 
 
 
So while many independent manufactured housing retailers have taken a pounding – or vanished entirely – in the last baker’s dozen years since 1998, these professionals proved that you could generate profitable business, even in a down market today.
 
 
 
 Lance Inderman, Bill Johnson and Lane Thomas PEAK Manufactured Home Retailers National Summit
 
LeAnn Inderman, Suzanne Johnson and Connie Thomas PEAK Manufactured Home Retailer's National Summit
 
 
 
As those who read this column know, we at MHProNews.com believe in the future of our Industry.  We believe that there are answers available for the practical issues our Industry faces.  Some are profitable, while others struggle.
 
 
 
Alan Gandy and Jim Reitzner PEAK Manufactured Housing Retailer's National Summit
 
 
 
To paraphrase Chad Carr, It is okay not to know something in your business.  But it is NOT okay not to know something, if the person then fails to go out and get the information, talent or resources that are needed!
 
 
I believe that phrase needs to be engraved on the monitors of many owners, managers and executives today.  We can't let the past or the present keep us from reaching for the answers that will lead us to a brighter future.  If you are ill, you go to a doctor.  If your car needs work, you take it to a shop. So why is it that when someone needs an expert to train, motivate, manage or market that it takes to succeed?
 
 
Time and again, these professionals showed a willingness to do what it takes – including hiring or contracting the right pro – to succeed.  They hired the trainers, used the Customer Relationship Management (CRM) tools, paid for the websites or marketing, found the financing, and so on.
 
 
The PEAK Retailer Summit might just as well be named the Can Do Manufactured Housing Today Summit.
 
 
For those who didn't make it, please go to Louisville KY next January, where Chad Carr will present a 'best of the best' summary of topics and ideas.  While I'm sure there is no way to capture in 75 minutes what took place in 2.5 days, I can tell you that one already successful retailer walked away with 40 pages of notes!  “Any one of those dozens of ideas was more than worth the price to attend.” one attendee said.
 
 
So go to Louisville, get what gems you can in those 75 minutes with Chad!  But then plan as well to attend the next PEAK Retailer Summit, which I sincerely hope that the Chad, Bill and Judy Carr family will plan repeat in 2012.  This was a well organized effort.  Hats off to the Carr family and all those who helped make it happen.
 
 
Knowledge is power, but only if you use it.  If you need knowledge on a subject, attend the right meetings and/or call an expert.  Think about it.  Here were the top retailers.  Some of these gents are the faces I see at MHI meetings, at trade shows and at their state association events.  If going to meetings is important to 'the best of the best,' then it should be good for you and your firm too.
 
 
The cost of lost sales and vacant home sites is far greater than the modest investment in time or money for real solutions. # #
 
 
 
Post submitted by:
L. A. "Tony" Kovach

Can MHI and MHARR Join Hands on Dodd-Frank for Manufactured Housing’s Future?

It would be nice if we could share a manufactured housing news headline at MHMSM.com that read like this:

MHI and MHARR Cooperate on Dodd-Frank with their Capitol Hill Resources

We can’t give you that headline, which is the motivation for this column today.  But we do need a truce between the Manufactured Housing Institute (MHI) and Manufactured Housing Association for Regulatory Reform (MHARR) on key issues, with Dodd-Frank being one of them.

Let me be clear from the outset: both national associations would state privately and publicly, that they want to see a modification of Dodd-Frank.  But one is working at it, and another is busy with other matters.

Let me also be clear, this is not a call for unity between the two organizations.  Their leaders would say each exists for its own reasons and constituencies.

So can their be cooperation between the two national associations?  Should there be?

Industry insiders tell us that implementation of Dodd-Frank without amendments will cost the HUD Code manufactured housing Industry another 20,000 annual new home shipments.  How many more factories would close as a result of the the loss of 20,000 shipments?

Beyond the loss of 20,000 new HUD Code manufactured home shipments – and 20,000 manufacturing jobs with them – potentially tens of thousands of pre-owned home sales would also be lost.  Why?  Because an unamended Dodd-Frank will make lending on them unprofitable.

So how many more retailers, communities, finance, insurance and other suppliers will that projected sales drop impact?  How many millions of manufactured home owners will suffer a loss of value as a result of Dodd-Frank?

This is the backdrop to the issue: can MHI and MHARR bridge the gap on select issues and work together for the good of millions of manufactured home owners and the Industry at large?

We will look at some recent history to understand the challenges, and also to encourage the pursuit of such an effort.

I. Reforming Dodd-Frank: a challenge in DC today

It is no secret that the Manufactured Housing Institute (MHI) is fighting an up Capitol Hill battle to get a modification for Dodd-Frank accomplished before rule making goes into effect.  With the House held by Republicans, and the Senate and White House held by Democrats, getting anything done on a bi-partisan basis this year is not easy.  All the more reason for both MHARR and MHI to work together.

The Consumer Finance Protection Bureau (CFPB) will officially open on July 21st, 2011.  But no one knows what date the rules under Dodd-Frank that will impact our industry will take effect.  Some hope that process will take 18-30 months.  But what if rule making gets published and implemented more rapidly?  Can we afford to see a new drop in shipment and sales levels?

Clearly not.  That is why the Industry’s best possible effort needs to begin asap and be maintained until the needed changes become a reality.

This is why a truce between MHI and MHARR could be very useful in Dodd-Frank, or other issue, such as the MHCC.  Each national association has much to protect and gain from such an effort.

Such an effort could save jobs, save businesses and protect manufactured home owners in the process from the unintended consequences of Dodd-Frank.

II. Recent history on MHI and MHARR relations.  Facts and Challenges

The following outline are the perceptions of a number of industry voices who shared their insights as noted below.   They are part of the ‘news and tips’ we get that can keep our readers better informed.  These insights come from industry members, government officials, associations and others who are in the know.

Regrettably such talk is rarely shared in public forums.  Let’s give voice to those perceptions in the bullet points below.  That will be followed by an analysis.

Some of these items have not been published before, some are better known.  Let’s begin with no particular order of importance:

MHARR on MHI:

  • Danny Ghorbani and MHARR have not made it a secret that their “production” and “post-production” ideal for national associations is a way to split MHI up.  If that occurred, that would effectively kill the MHI that we know today.
  • Under Danny’s concept, MH Communities and Retailers (presumably finance, insurance, etc.) would have their own new ‘post-production’ national association.  Then manufacturers and component suppliers would have their ‘production’ national association.
  • MHARR often blasts MHI for this or that perceived failure via their news releases and opinion columns.  That goes back to his arguments for the break up of MHI into post-production and other producers then could join MHI.
  • MHARR leaders sincerely believe that without their efforts in the 80s and since, HUD Code housing would have vanished long ago.

MHI members on MHI and MHARR:

  • There are those who support Danny’s idea of a remodeling of MHI – at least in theory – among MHI’s own members.  Doug Gorman has publicly said (paraphrasing to save time) ‘retailers would be better off with their own association, but we have MHI and we have to make the best of it.’ If Doug were any other retailer, maybe that statement would not be such a big deal.  But he is the most award winning retailer that MHI has as a member.
  • Doug Gorman is also a voice that says, ‘The Industry needs Danny Ghorbani.’  Doug has served for a long time on the Manufactured Housing Consensus Committee (MHCC).  So Doug is very knowledgeable about issues from manufacturing, regulatory and retail perspectives.  He is a voice that public officials respect, who generously donates time for state and national efforts.  Doug has the respect of many of his Industry peers.
  • George Allen has essentially been a voice in the MHI ranks that questions MHARR, or of late, has proposed in writing a means of doing MHARR in via MHI manufacturers buying out MHARR manufacturers.
  • Some state execs or MHCC members see periodic value to Danny Ghorbani’s insights on production and HUD Code related issues.  But not many will publicly agree with Danny’s method or approach of dealing with HUD or MHI.
  • State execs are not always comfortable with the level of progress made by MHI on key issues, be it Dodd-Frank, SAFE, etc.  Some are down-right worried for the Industry’s future.  But they at times feel similarly to Doug Gorman’s comments, they see MHI as the only game in town for them.

Rumblings about MHARR from MHI and MHARR:

  • Even among MHARR members, there are those who privately have their questions and concerns about Danny Ghorbani’s often strongly worded emailed messages.
  • Some appreciate the more factual and toned down approach that occasionally comes from MHARR, even if the realities or thoughts behind the messages are unchanged.
  • At MHI’s annual meeting last year, one leader publicly described Danny Ghorbani as the ‘elephant in the room’ who has to be dealt with.

Recent efforts for unity on key issues in DC:

  • Partially as a response to such division at the national level, the Arkansas Manufactured Housing Association’s Executive Director, J. D. Harper, attempted last year an initiative that hoped to bring a new lobbying voice to Washington DC, to be given birth from the state associations level.  The concept was designed to bridge the gap on issues like SAFE and Dodd-Frank.
  • There was a private meeting last summer between 3 CEOs for MHARR manufacturers, and 3 CEOs of MHI manufacturers. There was early hope that this would result in some sort of mutual efforts on topics such as Dodd-Frank.  But for a variety of reasons, those secret talks fell apart.
  • It should be noted that the goal of those secret MHI-MHARR talks was not ‘unity’ per se, but rather an attempt to bridge the gap on key issues of mutual concern, such as Dodd-Frank.

Elected officials and Regulators:

  • It should also be noted that regulatory personalities such as Bill Matchneer at HUD (who along with others who are with the HUD Code program will soon be at CFPB), have stated to MHMSM.com in writing that working with MHI is easier than working with MHARR.
  • Off the record comments from HUD officials and congressional elected officials often pose the concern: who do we listen to between these two national organizations?  Are these groups as professional in their lobbying approach as they could be?
  • Imagine for a few moments being a HUD official; or a congressmen or senator whose staff says MHARR wants one thing, MHI another.  How can that help our Industry at such challenging times as these?

A new association?

  • There was a brief effort last year that MHMSM.com reported on that was for a time supported by George Allen and others.  This was the so-called MHIdea promoted by retailer Dick Moore and his associate Bob Crawford.  That initiative rapidly vanished, although they maintain a website and a Linkedin page.
  • One of the concerns among state associations regarding JD Harper’s concept was the fear that what would arise would be a ‘third’ national voice.  JD himself stated such was NOT his goal for the regulatory lobbying effort.  As a footnote, that effort begun by JD was co-opted by MHI who hired the lobbyist tasked with working on regulatory issues (such as the SAFE Act or Dodd-Frank).

Who has done what?  What are the styles and results?

  • General comments about the two styles among industry pros runs like this: Thayer is often seen as having more of a consensus building style, but some wonder if he gives too much in the process.  Thayer and MHI put up their ‘score card’ annually.  He says other associations should provide an annual ‘score card’ on what was accomplished every year too.
  • Danny Ghorbani’s style is seen as more of a letter of the law as I see it and you (gov’t bureaucrats) better jump in line. Needless to say, this does not sit well with regulators, but it does play better with others.  Danny and his associates would say, they lay out the facts and want those facts and the law respected.   Why compromise on the law as it was written and intended?
  • MHARR blames MHI for failure to advance in DC.
  • MHI via Thayer Long has publicly questioned what Danny has actually accomplished in recent years, beyond finger pointing and blaming MHI.
  • There is no solid unity on issues such as the MHCC and HUD’s moves to ‘neuter’ the MHCC.  Views on issues such as requirements for fire sprinklers vary as well.
  • It should be noted that both groups believe in the need to protect chattel financing. Danny states he does support MHI’s efforts on Dodd-Frank.
  • State execs as a rule line up behind MHI, which is understandable, as they have a real voice in that association.
  • There has not been so much as a lunch between Danny and Thayer for some time, although one of those two parties would likely agree to do lunch in a minute.
  • George Allen in his published musings on the topic tags MHARR for lack of engagement on community or other ‘post-production’ related issues.  Danny’s reply to that is that they get not one penny from communities or retailers, etc.  Nor does MHARR want it, Danny says.  Danny says they only reason they have engaged in the post-production issue of finance at all is that  MHARR thinks it has been vitally necessary to the survival of the industry.
  • There are numerous voices that sees the value to MHI, to meetings like the MHI Congress, legislative sessions, etc. that are there to inform, education, inspire and hopefully encourage grass roots support.
  • Certainly, MHI members vote with their feet and wallets, just as MHARR members do.

The above is not comprehensive.

For example, in the above, I’ve not gotten into conspiracy theories that George Allen has periodically raised.  I’m just outlining facts known to me personally or from others in various in Industry circles.

Some observations:

III. Brief Analysis:

1. Neither MHI nor MHARR wants to be done in. Talk of destroying the other association by whatever means can only cause each side to be less willing to work with the other.

2. Free entertainment? While this is lack of cooperation between MHI and MHARR is ‘entertaining’ in a fashion, this arguably does neither group nor their members any good. This entertainment isn’t free at all, it is arguably costly to us all.

3. A new national association. The idea of trying to create a new national association in these challenged times, or re-align the existing ones, is problematic at best.  Time and money are key challenges, even if there were widespread support for the concept.  I’m reminded that there are individuals in this Industry who could personally fund such a new organization with their pocket change.  However, starting a new national association is not the same as such a hypothetical group being instantly effective in lobbying efforts.

4. Finger pointing does no one any good.   Who did what to whom first, or who failed on what, when and how is only useful to learn from.  Finger pointing doesn’t change the reality of where our Industry stands today.

5. I recall George Allen’s idea last year of having an MHI and MHARR ‘debate’ at his International Networking Round Table.  That debate did not take place.  It is an interesting idea. It could bring quite a crowd to say a webinar, for people to hear the issues ‘debated’ between the two organizations.  But I’m not sure it would help bring the resolution that people would want or we as an Industry certainly need.

What baffles me are some logical ways that each side could see its way clear to helping the other.  These are two no-brainers:

A. Where is the effective difference between MHARR working on Capitol Hill for reforms that would allow the GSEs or FHA to make more chattel loans, and for MHARR working with MHI on reforming Dodd-Frank?  Aren’t both finance related?  Wouldn’t protecting current financing and sales be as important have the same logic as being involved in finance?

B. Doesn’t MHI’s leadership see how it could support MHARR on matters that impact their constituents?  Can’t MHARR provide MHI with a laundry list of its hottest topics? Can’t MHI say, MHARR please help us on the SAFE Act and Dodd-Frank, etc.?

Key MHARR and MHI Leaders should meet.

What should take place is that the chairmen and key members of MHARR and MHI would meet in private again and make peace.  Let them carve out the areas they can agree to support each others on.  Then, let them agree on which topics not to step on each other’s toes.

Then let that MHARR-MHI committee leaders give the marching orders to their respective association executives.

Needless to say, there has to be give and take for such a ‘coming together’ on key topics to occur.

Can it be done?  Absolutely.  This is no day dream, because it HAS happened before!

This type of agreement was achieved during the run up to the passage of the Manufactured Housing Improvement Act of 2000.  The need is no less great today.  Indeed arguably, the need is greater.

What is certain is that just as no person is perfect, the same is true for an organization or association.  If one said claims perfection, they lose credibility instantly.

Let’s close with the same point we opened with.

It would be nice if we could share a manufactured housing news headline with you here at MHMSM.com that read like this:

MHI and MHARR Cooperate on Dodd-Frank with their Capitol Hill Resources.

Let me encourage you to contact the independent MHARR manufacturers you work with or MHARR’s Chairman, John Bostick of Sunshine Homes.

Then let me encourage you to contact Joe Stegmayer at Cavco, who is MHI’s Chairman.  Kevin Clayton at Clayton Homes and Woody Bell from Palm Harbor where also part of the meeting last summer with the 3 MHARR CEOs.

Certainly, you can address Danny Ghorbani or Thayer Long directly as well in support of the truce and collaboration idea.

If our industry can pull together a truce on the national level on enough unity on key topics, the odds of averting a further melt-down over Dodd-Frank’s regulations goes up.  Other issues of importance, could also be more successfully addressed.

All that can start with a simple email or phone call to your association and/or your representatives to encourage a much needed ‘detente’ between the two national trade organizations.

Your posted comments, calls or emails on this or other topics are welcome.  Thank you for all of those who provided tips and insights that made this Masthead blog post possible. # #

‘In the Merry Month of May…’ and Manufactured Housing

FlowersMay is traditionally thought the merriest of months when the promise of spring is kept and summer is just around the corner. May 1 is celebrated as International Workers’ Day in over 80 countries across the world. So let’s hear it for all workers, but especially – in our context – for the hands-on folks in the Manufactured Housing Industry: the manufacturers, retailers, suppliers, land lease community personnel; office personnel in finance, advertising, marketing and sales; the IT/Web tech folks who work those 0′s and 1′s to facilitate communication within the Industry and to the media and public about our unique-value, budget-friendly housing options. (I would have said affordable, but George Allen’s feature article made me aware of the many controversial nuances of this term, so I’ll use other adjectives for the moment.) Well, hats off to ALL OF YOU who serve the Industry in so many countless ways, public or behind-the-scenes.

An old nursery rhyme goes:

In the merry month of May
When green leaves begin to spring,
Little lambs do skip like fairies
Birds do couple, build and sing.

Even the birds get that May is home-building time, and the 2011 Show Season that has just concluded demonstrates the vitality and resilience of the Manufactured Housing Industry to “get it” as well. Louisville… Tunica… York… Vegas… Tulsa – five giant beacons lighting the way for Industry professionals, manufacturers, retailers and home buyers to get together to make 2011 the “Great Turn-around Year” – IF – or is it WHEN? – we implement the consistent message of “evolve or die,” “adapt, migrate or die,” “change and adapt or risk extinction.”

“Evolve or Die” is what Robin Crow (Dark Horse Recording), Featured Speaker at the MHI Congress and Expo in Las Vegas, Thursday, April 28, told the industry professionals. “We find ways to reinvent ourselves to serve our customers.” Read more Evolve or Die – Seven Steps to Rethink the Way You Do Business in our Inspirations Blog.

George Porter is in the midst of a Feature Article series entitled, “Adapt, Migrate or Die.” Read Adapt from April and Migrate .

And in The Masthead Blog, L. A. ‘Tony’ Kovach wrote, “… what is certain is that WE MUST BE WILLING to adapt to the changing times…. Those who fail to change and adapt risk extinction, as IBISWorld reported.” Read more at Why Buffett Bets Against IBISWorld on Manufactured Homes.

The message doesn’t go away. Change is the essence of life. So whatever domain or niche you call your own in the Industry, what detail, what attitude, what procedure, what product, what anything can you change or adapt in order to better serve the needs of our customers… and exceed their expectations? Better-served customers = better business = better profits more housing and more jobs a better economy. That’s a win-win-win-win-win-win!

Here to help you are twenty-some pros who generously share their expertise with our readers each month. Joining them is new contributor Scott Stroud with a tribute to Industry icon Jerry Rouleau.

Featured Articles and Reports for Vol. 2, No. 8, 2011

Alphabetically by Category

BOOK REVIEW

Tracey C. Jones
True Blue Leadership

COMMUNITIES

Edward ‘Eddie’ Hicks – Investing in Manufactured Home Communities
A Primer on How to Make Nice Returns with Community Investments

Chrissy Jackson – Land Lease Community Management
Standard Sections of Guidelines for Living

Joanne Stevens – Manufactured Home Community Value
Working with Realtors to Sell Mobile and Manufactured Homes in Communities

Don Westphal – Manufactured Home Community Planning
Extreme Makeover, Community Edition – aka Ryder Park, Milford, Connecticut – Part One

FINANCE

Chad Carr – Company Financial Evaluation
By the Numbers – Part 3: Identifying Problems in your Business

Kenneth Rishel – Manufactured Housing Industry Finance Commentary
Collateral Performance Can Make or Break You

Dave Shanklin Manufactured Housing Industry Financing
Low Rates Extended and Popularity Cycles of MH Communities

GENERAL INDUSTRY/COMMENTARY

George F. Allen – Manufactured Housing Industry Commentary
The Bugbear of Defining ‘Affordable Housing’

Michael Barnabas – Manufactured Housing Industry Solutions
Manufactured Housing Businesses and Homeowners Working Together?

L.A. ‘Tony’ Kovach – Manufactured Housing Industry Perspective
Invite Involve Include – A Light Mantra for Manufactured Housing Progress

George Porter – Manufactured Housing Retail and Media Education
Adapt, Migrate or Die – Part II, Migrate

INSPIRATION/PEOPLE SKILLS

Tracey C. Jones – Manufactured Housing Leadership
The Judas Principle

Greg McClanahan – Soft Skills and Personal Development
Just Stay…

Zig Ziglar – Motivation & Inspiration
ZigOn… Personal Discipline

LEGAL

Nadeen Green – Legal, Fair Housing
Logging Can Preclude Flogging

MANAGEMENT

Tim Connor
Are you hiring the right people?

MARKETING

Bob Stovall
Learning Never Ends

SALES

Tim Connor
Maintain Control of the Buying Process

Mark Hunter
Are You Giving Away Your Profit?

Mike Moore
Salespeople Infected with ‘Sales Repellent Virus’

TRANSITIONS

Scott Stroud
The Housing Industry Loses an Icon

“Don’t Show this to Warren Buffett…” the latest Manufactured Housing News and Commentary

April 10th, 2011 L. A. 'Tony' Kovach No comments

The Business Insider headline “Don’t Show this to Warren Buffett…” was just one of many private or public messages that came into my email in the days following the IBISWorld Report that forecast the manufactured housing dealer as a ‘dying industry.’  Many calls came in on this and related topics in recent days as well.  Is this report and our latest drop in shipments on manufactured housing industry professionals’ minds?

You bet.

Last week, Thayer Long sent a message to manufactured housing state execs and the Manufactured Housing Institute (MHI) Board of Directors with a copy of Paul Bradley’s insightful IBIS Report analysis.

Retailer Doug Gorman and manufacturer Otis Orsburn have also sounded off on this manufactured home news topic on our Industry Voices Guest Blog.

Off our site, George Allen and commentary on LinkedIn is ongoing regarding the causes of the Industry’s downturn and what manufactured housing Industry professionals plan to do about it.

We will bring you a story soon with exclusive quotes from Thayer Long at MHI and Danny Ghorbani from MHARR (Manufactured Housing Association for Regulatory Reform) on this topic of IBIS and the latest drops in Industry sales levels.

For the moment, let me echo a statement made by one leader who said that we believe in the future of our Industry.  MHMSM.com believes in the future of this industry, too!

We also believe ignoring the facts can be done only at our own peril.

It is at least as important to work for pro-growth efforts to

promote our Industry as it is to

defend the Industry from legislative issues such as the

SAFE Act or Dodd-Frank.

In fact, arguably, the pro-growth efforts can help fund efforts such as getting needed change with respect to SAFE or Dodd-Frank.  Our great nation repealed slavery and prohibition; surely we can pull together enough to get a regulatory climate that fosters business and job growth while protecting consumers.

The IBISWorld report puts the media’s role regarding our Industry on center stage.  IBISWorld has successfully used the media to cast more doubt over manufactured housing.  This poses two questions:

1.    How can we get more favorable media coverage for manufactured housing?

2.    How can we get the media to use proper terminology that doesn’t sound like a put down every time they report on our Industry?

These will be some of the topics covered in the Engaging the Media panel discussion in Las Vegas on April 28th.   For those going to MHI’s Congress in Vegas, we hope you will plan to attend this crucial topic of “Engaging the Media” – because it impacts every business in our Industry multiple times a year.  We may also present that topic in Tulsa the following day.

For you and your area, the lessons from Engaging the Media could be a nascent precursor to a national image and educational effort for the manufactured housing industry.  Private companies and associations can work together to engage the media to successfully advance the Industry’s image and thus manufactured home sales results.

Thayer Long is correct in saying that attendance and factory orders from shows at Louisville, Tunica and sign-ups for the Congress, PMHA’s HOMExpo 2011 in York PA and the 2011 Great Southwest Home Show in Tulsa OK are all positive signs.

Information I’ve seen indicates that the 2011 Great Southwest Home Show registration is running well ahead of last year.  Attendance was good at Louisville and Tunica, and is expected to be good for HOMExpo 2011 in York PA as well.

After a long night, any sign of dawn’s first light is anxiously awaited.  That is human nature.  We want to see positive signs where we can find them.

But unlike dawn or the seasons, business results can be influenced!

Sales results can be measured – but also increased – through sound analysis, planning and follow through.  Shows and educational efforts are tools to boost business that we believe in.

What is critical is that we not get bogged down in politics or bickering that fails to advance our personal, professional, business or broader Industry advancement and growth.

Every manager or executive is held accountable for RESULTS.  Should we not hold ourselves and others accountable as well for getting results?

George Allen and Doug Gorman come from different parts of the MH Industry world.  Each has won their share of awards, and each has professionals who cheer for their positive efforts.  Entirely unbeknownst to each other, Doug and George decided this weekend to include in their writings musing about ‘conspiracy theories’ regarding the Industry’s downturn.  Each has a different take, George on his Community-Investor Blog and Doug on our Industry Voices Guest Blog.

Quoting in part from George’s Blog post earlier today:

“It’s the well known but embarrassing phenomenon of self – immolation (Webster: as in ‘killing oneself – or industry – as a sacrificial victim’). In the case of manufactured housing, this self – defeating state of affairs is characterized by ‘resistance to change’ (e.g. Like automobile plants, we count our ‘shipments’, not homes ‘sold’, & cling to vestigial trade lingo like it’s Biblical writ); greed (e.g. Think, ‘Bigger boxes = bigger bucks!’); and, frequent lack of product (installation) responsibility (warranty) once the house leaves the factory (e.g. Remember ‘DAR’? It’s the industry’s continuing mantra, in some circles, as in ‘Drop (that house) And Run!’).

“And there’s more. How ‘bout cyclic short term abuses of chattel and realty finance sources, followed by reaping self – sacrificial long term consequences of going without (e.g. Only 50,000+/- new HUD Code homes ‘shipped’ during years 2008, 2009 & 2010)?

“Of course, there’s also the perennial, not – so – private, lobbying – defeating, internecine squabbling between our national advocacy trade bodies inside the Washington, DC beltway. Will it ever end?

“Plus, landlease (nee manufactured home) communities are not without blame! Too many still deserve to be viewed as nothing more than ‘trailer parks’, awash with negative societal mores and perpetuating a very poor public image of an otherwise desirable, affordable lifestyle.  And in the same breath, do we dare mention the nefarious (in some eyes) or business risk – mitigating (in other eyes) practice of ‘churning’ our (property owner) self – financed homeowner/rental homesite lessees? And the list goes on….

“Is there a solution? I believe there is. But we need a charismatic, respected, well known, successful businessman or woman leader, to step forth and publicly announce, ‘The HUD Code manufactured housing industry is at an impasse! And if we’re to move forward together, and profitably, during the next decade, we’ve simply got to Get Our Act Together, the sooner the better!’”

(Editor’s Note: The wording quoted above is copied verbatim from GFA’s blog,  but paragraph spacing and bold emphasis are ours).

Let’s sum up.

Here are our links to the IBIS related stories and blog posts on our site:

Industries are made up of thousands of businesses and professionals.  The presence of big players in our Industry is a good reason for us to continue to believe in our Industry.  The presence of far more ‘mom and pop’ independents who are hanging in and working hard to effect their own turn around are good reasons to believe that we can individually respond to local trends and opportunities. But we do have to be willing to change and adapt to the times.  Failure to change and adapt in positive ways will mean that more retailers, communities, manufacturers and others fall by the wayside.

Business Insider’s “Don’t Show this to Warren Buffett…”? Come on.  IBISWorld Report? Come on.  They may get some attention and headlines.  But do not let those self-serving naysayers get you down.

If we don’t get stuck in a rut, we can move ahead.  Ideas like Randy Rowe’s 5 Point Program for the Industry’s turn around are important concepts for us to consider.

Let’s sum up:

  • Educational efforts (inside and outside) our industry are of value.  Association and other events and shows can be a very useful part of this process.
  • MHAO‘s and PMHA‘s promotional efforts such as their public days in their respective home shows are useful tools to show the public at large that today’s manufactured homes are a quality, safe, durable energy saving home value, with the ability to attract both ‘entry level’ and ‘upscale’ home customers.
  • There is a need to boost business and our public perception.  Some of this can come through Engaging the Media.  if you are planning to be in Las Vegas for MHI’s Congress,  please plan on attending this workshop and panel discussion.
  • There should be accountability for results.

The bottom line?

We need to be willing to change where and as needed, or risk becoming the dinosaurs that the IBISWorld Report predicts we will become. Let’s make the IBISWorld Report and dropping industry shipment numbers the wake up call to change what and as needed. # #

Kicking a Man Who Is Down and the Manufactured Housing Industry

March 27th, 2011 L. A. 'Tony' Kovach 7 comments

At times many tire of the long string of ‘bad news’ that seems to flow endlessly towards our Industry from Washington DC, our state capital or locally.  Many working in our businesses today never knew the glory days of the late 90s, when 372,000+ manufactured homes were sold by HUD Code builders in 1998.  Even in more robust times, the media or government officials have never been particularly bashful about our homes.   But with an 85% drop in business since 1998, it seems like just another example of kicking a man who is down…

…but who do we have to blame for it?  Why should we even be looking to pin blame, when the facts show us that we are perhaps 2.3 years away from the next big housing boom in the U.S. History?  Amazing, but true!  In fact, our Industry could get the jump on the on-site ‘stick builders’ – if we made some basic adjustments.

Please see this weekend’s Inspiration Blog post for an eye-opening example.

Then plan on coming to the free business building seminars available at the Tunica Manufactured Housing Show next week.

The Manufactured Home Show season is underway.   The Great Southwest Home Show is coming in late April, billed as the largest indoor home show in the U.S.   A dozen manufacturers, 50+ exhibitors, Industry mixer and more are all in centrally-located Tulsa OK.  For those in the Northeast or Mid-Atlantic states, check out the PMHA’s (Pennsylvania Manufactured Housing Association) HOMExpo 2011 in York, PA.

We believe in the future of our Industry.   We will be at three major events in person in the next 40 days. We will show you how to Dominate Your Local Market, the free business building seminar that drew about 100 attendees in Louisville in January 2011, and that George Allen introduced with the words: “These guys are the future!” of manufactured housing!

Ending the Downturn for Manufactured Housing?  I get calls and messages from firms who have troubles, but also from those who are ‘making more money now than ever before.’    Henry Ford was correct:

“Whether you think you can, or think you can’t, you are right.”

The future is in your hands, my hands and those of our colleagues.  How do we stop the kicking of a man – or industry – that is down?  It starts with the realization that every problem is an opportunity in disguise for those willing to roll up their sleeves and work for it. # #

MHI Legislative Meeting in DC, Manufactured Housing Industry News Reality Check

March 16th, 2011 L.A. 'Tony' Kovach No comments

Three Manufactured Housing News topics today:

1. Post MHI DC meeting comments
2. Reality Check/Getting Mad, and
3. Business Building in the Spring of 2011

So let’s jump in and get started.

1.  Manufactured Housing Institute (MHI) Winter Meeting and Legislative session

Duties here in Chicagoland kept me from attending the Manufactured Housing Institute’s (MHI) Winter session and Legislative Meeting in Washington, DC. The good news is that multiple attendees have thoughtfully shared their comments for you, our reader’s, benefit.

Comments from attendees received here ranged the gamut from enthusiastic to nonplused. Some snapshots of comments from attendees included:

• Best MHI meeting I’ve ever attended, outside of MHI’s annual Congress in Vegas
• Smallest turn-out for the MHI legislative meeting in years
• Important speakers, topics and issues addressed
• You were wise to stay home, focused on your core business
• Concern was expressed over more dark clouds over housing in general, and manufactured housing in particular
• Note was made of a possible new wrinkle in how the SAFE Act might treat lease purchase programs *
• Discussion among NCC members regarding inclusion of ‘mom and pop’ MHC operators **
• Briefings, meetings and the reception with members of Congress and federal staff seemed to please many.

You can see the meeting agenda and topics covered here.

We will be looking forward to the official reports from MHI, which should be available on our site by this weekend.

* While there was discussion about a possible ‘loophole’ for the SAFE Act using lease-purchase, it should be noted that it would not be available in all states, and may not be available without risks.  The wise move would be to consult a SAFE Act expert or expert attorney before proceeding on any strategy that uses lease purchase as a ‘long term’ strategy.

** While the idea was floated of creating a two-tier system in NCC to allow smaller community owner/operators to become members, this idea may be DOA.  Stay tuned.

For future reference, events and meetings like this are on our MHMSM.com Events Calendar. To add your association or industry event, please email it to Catherine@mhmsm.com and Tony@MHMSM.com – thanks.

2.  Manufactured Housing Industry Reality Check

I went through my meeting notes from last year’s legislative session meeting, and ran across this note. Thayer Long made the statement that every HUD Code Manufactured home built represented one job. At first that statement surprised me; does it you? But let’s take it at face value.

Using that formula of 1 manufactured home equals 1 job, our Industry has lost about 1/3 of a million jobs since 1998 in manufacturing alone.

Most economists talk about the ripple effect of a dollar lost or gained and a job lost or gained through the U.S. Economy. The loss of a manufacturing job hurts suppliers, sellers, community operators and so on through the Industry list. Arguably, the most stable part of our Industry today is in the Manufactured Housing Communities (MHC) segment.

Half way through our Associations Issue month, we need to take another look (or if you missed it, the first look) at last weekend’s Masthead post, Madder Than Hell…

…because we need a fire in our bellies to effect needed change. Association members and leaders often mention apathy these days. Others speak of changes needed. Consensus is often lacking.

What is certain is that few industries can suffer an 85% decline over 12 years and make it. No wonder we have lost so many hundreds of factories, retail centers, suppliers, vendors, jobs and businesses in the last dozen years.

FYI, for those aficionados of the MH land lease community business, you will want to see the exclusive interview our Industry in Focus reporter Matthew Silver did with George Allen that is live on our Industry Voices Guest Blog: George Allen Sounds Off in Exclusive Interview on Key MHC and Industry Issues.

3.  Business Building in the Spring of 2011.

Are there bright spots?  Yes.

Parts of the nation, like the Dakotas, are experiencing their own mini-boom, with HUD Code manufactured home shipments going up. I’ve spoken with upper-end modular builders who say their business is strong. Some MH community operators and retailers in various states are learning how to navigate these turbulent waters, and are seeing more sales, filling vacancies and are making more money.

If they can, you can. Not all of the success stories are connected with an energy boom or localized demand phenomenon.

One major place to learn how to earn more is in the upcoming manufactured housing shows in and around the country!

Tunica – a new line of business-building Manufactured Housing Community Focused Seminars has been added to the Wednesday line up in Tunica!

  • Dominate your Local Market! – Bob Stovall and Tony Kovach. Our seminar attracted the following comments from George Allen, who introduced us by saying, “These guys are the future of manufactured housing!’” at the Louisville Show. George reported the following after the show about our presentation:

Tony Kovach and his team of marketing specialists, introduced the day’s largest audience, of more than 60 LLCommunity owners/operators, to the exciting new world of online marketing, of new and resale homes, via web site design, blogging, social networks, and much much more.

All of these seminars are free to attendees. Out thanks to Dennis Hill and the Tunica Show for making these business-building events possible.

Beyond Tunica, you will find the 2011 Great Southwest Home Show in Tulsa OK. This is the largest show of its kind west of the Mississippi, and the largest Indoor manufactured housing show in the nation!

You will also find HOMExpo 2011 in York PA.  HOMExpo 2011 (also shown in places as Home Expo 2011) feature the largest manufactured housing show in the mid-Atlantic and New England states.

Mark your calendar for one or more of these great events. We will see you In Tulsa, Tunica and Vegas! # #

What Do You Love About The Manufactured Housing Industry?

February 1st, 2011 Catherine Frenzel No comments

Protest all you will that Valentine’s Day is simply a Hallmark construct and not a national celebration, but it colors the month red without a doubt for men and women of all ages across the country. Whether the relationship is newly budding or long established, close up or across the miles, we take time to tell one another we love them and express that love with a gift – traditional (a card, flowers, candy, dinner out) or contemporary (experiences, “name a star,” electronics or video games). Retailers of every kind are in our face and on our monitors, iPads and SmartPhones with limitless suggestions of how we can celebrate these personal love relationships. Are you among them? If not, how about it? Isn’t it time?

National holidays and Hallmark holidays touch the soul and psyche of people. They are full of feelings and emotions, memories and good times. These are far more powerful than mere words, influential as these are without a doubt. So why not capture and incorporate all this “free treasury” of good stuff into your professional relationships as well – your outreach to your clients and customers, your community residents – through your retail center, your association meetings, webinars, seminars, marketing, in-house promotions, websites, newsletters, social media … whatever! Do something that visually and/or experientially taps into this ancient reservoir to say, This is a special time to do something wonderful for yourself and those you love something for your very own HOME.

And while you’re at it, how about setting aside some time to write down what it is you love about the Manufactured Housing Industry. Adding why will make this even more powerful for you. What did you love about getting into it? What do you love about staying in it? What do you love about the homes? What aspect(s) of the MH Industry do you love – manufacturing, retail, finance, regulation, marketing, sales, communications, service, design, communities… making the Big Bucks? Who do you love to work with – in your office or with your team, your association, your networking? Where do you love to work – locally, geographically, in the office, in the field? What would you love to see happen to revolutionize the present state of affairs? Remember, if enough of us plan and execute to make it happen, 2011 can be the Great Industry Turn-Around!  At least for YOU.  When enough if you do, the Industry turns around, too!

Our contributing authors all write about some aspect of the Industry that they love, and they gift YOU with their experience, insights, wisdom, creativity and challenges each month to help YOU succeed and prosper in your MH business. So without more ado, we once again bring you All the Best: Top-Talent professionals from A for Allen to Z for Ziglar! Let’s get started with your big new line up…

Featured Articles
and Reviews

for Vol. 2, No. 5, 2011

George F. Allen – MH Commentary
HUD Code Home Manufacturers Still ‘Don’t Get It!’

Michael Barnabas – MHIndustry Solutions
MHR and YOU – a Book Review

Chad Carr – Internet Marketing and Sales
Ten Strategies for Profitability in 2011

Tim Connor – Management
Who Motivates the Motivator?

Tim Connor – Sales
Question-based Selling

Suzanne Felber – Trend Tracking
Design Trends 2011

Nadeen Green – Legal, Fair Housing
Kids Will Be Kids – Even in Your Advertising

Edward ‘Eddie’ Hicks – MH Financing
Is the Fha207m Loan Guarantee Program Still Alive?

Chrissy Jackson – Land Lease Community Management
Guidelines for Living: Are the Guidelines Enforceable?

Susan Knowles – MH Community Service Options
When Additional Income Is Legit

L.A. ‘Tony’ Kovach – MH Industry Reporting
Success, Manufactured Housing Style

Steven Lefler – Green Manufactured Homes
Workable Ideas to Change the Status Quo and Make a Senior Community Desirable

Greg McClanahan – Soft Skills and Personal Development
Two Pots and a Puzzle

Shawn Mullins – Factory-Built Home Building
Crawl Spaces 101

George Porter – MH Retail and Media Education
The Money Is In the Dirt

Kenneth Rishel – MH Industry Finance Commentary
How to Build Top-performing Sales Operations

Dave Shanklin – MH Industry Financing
Major Manufactured Home Loan Provider Extends Low-Interest Rate Special to March 31 for Factory-Built Homes as Personal Property

Bob Stovall – Online Marketing
Picking the Right Keywords

Zig Ziglar – Motivation & Inspiration
ZigOn…Pragmatic Optimism

Happy reading and

The Masthead is Digg proof thanks to caching by WP Super Cache