The Masthead

There are reasons why 125 million people attend trade shows and marketing events annually, and why over 100 billion dollars are invested by those who market using such shows.* Many business-to-business marketers believe that trade shows are one of the most cost effective ways of reaching their audience. The Small Business Administration (SBA) states that closing a sale or lead generated at an event can be about 50% less expensive than using other marketing or advertising methods.

44% of all companies who do event or trade show marketing have under 50 employees. According to the SBA, among the advantages to event marketing is the fact that large, medium and small companies have a more level playing field. So don’t think that trade shows are only for ‘the big boys.’ Smaller firms with a good strategy and execution can grab market share via event marketing.

But these pluses and advantage statements also come with caveats.

Proper preparation pays! Poor or no planning for a trade show can cost you. So part of the secret is having a good pre-show, at-show and post-show strategy. Some studies indicate that some 75% of attendees you attract will have planned to see you before the show. This means you have to be well organized and reach out to the maximum number of your target audience, as cost effectively as possible. 

The SBA further suggests that mailers, emails and telephone contact strategies are among the proven ways to generate pre-show contacts who become your clients or who continue to be your clients. Besides your own personal contacts and your firm’s lists, using others to contact for you can be a dynamic way to grow your outreach and success. An analogy can be the seasonal help a retailer hires to handle heavier crowds, or the added advertising a retailer uses to boost traffic to their mall location on Black Friday.

Having personally done successful trade show and event marketing for myself and/or for others going back to the 1980s, I would add many thoughts to these tips from the SBA and Answers.com sources noted. Among those tips and bullet points:

1) While 75% of clients who visit your booth, seminar or display at a trade show come from pre-show outreaches, don’t ignore the value of the 25% who you can attract at the show.

2) You have 7-10 seconds to attract the attention of someone walking past at a trade show. Think about a billboard on an Interstate Highway. You have to grab the passers’ by attention in seconds, or you will miss out on prospective clients.

3) Have a booth strategy, promotions, layout and staffing levels that make sense. It is as bad to have too many people in your booth as it is too few.

4) Get qualified leads, not just names.

5) Learn to ID the serious and more immediate prospect, while not ignoring the client you can develop long term.

6) You have two big reasons to do business-to-business outreach via a trade show. There is an offensive show strategy and a defensive strategy, too. On the one hand, you want to grow your own customer or client base via show attendance. But you also want to defend the clients you already have now! To rephrase the point, NOT going as an exhibitor to an event like the 2011 Louisville Manufactured Housing Show is an invitation for someone else to lure away YOUR customers!

For a manufacturer, going to a show and displaying one or more model homes is a sizable investment. But when you think about the cost of not going, the possible lost business or the possible loss of a client to other firms, the best strategy would be to a) go and b) ensure the maximum turn-out at your show home(s).

We will be providing a webinar on trade show marketing tips and strategies on Thursday 12/16/2010. You can sign up in seconds, and in about 45 minutes of “lunch and learn” time at your desk or smart phone, find out how to make YOUR event marketing experience a very profitable one!

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* Source: answers.com

We have a lot of topics to cover, but please let me start with something positive and fun:

1.
“OMG your site is unbelievably informative! Just listened to your pod cast while sitting in the doctors office! Loved it! I’ll be sure to spread the news to our members to get on board if they are not already! Appreciate all you do!” Deanna Fields, Executive Director, MHAO 

It is always, always a pleasure to hear from industry leaders, business owners and executives, middle managers and the rank and file. Comments like this make our work load seem lighter, and I always share these with our team here at MHMSM.com that makes this work on the Industry’s behalf possible! By the way, we get other comments, but we use ones like the above only with permission. Thank you, Deanna, for spreading the word, and to all like you who are working for the advancement of our great industry!

If you want to see what other leaders and readers say, please click on this link:

http://www.mhmarketingsalesmanagement.com/what-our-readers-say

I take a few moments to mention this because Deanna and others have it right! If you and your team are reading and listening daily to what we offer, you and your team will have an edge in business that those who don’t plug in won’t have. Sports teams train and they ‘watch tape,’ video and replays of what they and their competitors do. That makes them BETTER in the big game. You and your team WILL DO BETTER because if you learn more, you will earn more.

2.
It seems that the November elections are among the reasons why Chief Executives around the country are more confident than before.

CEO Confidence Index, chart courtesy of CEO Magazine

When executives see a reason to invest in the future, maybe it is wise for us to think the same, too.

3
Friday brought us a tip on a recent development that will do more than raise an eyebrow or two in the Industry. Our Industry in Focus Reporter Eric Miller is on the trail of that story and others that will get the water cooler, phone and email conversations humming. Check in to our Daily Business News blog and please watch for more in-depth reports to follow.

4.
The Louisville Manufactured Housing Show is – according to our research – THE single hottest topic in the Industry, period. Not only is this reflected in our Google Analytics report, but another key indicator is that the early sign-ups for attendance is strong. Joe Kelly, the Executive Director of Iowa’s fine state association has given us a thoughtful message on the subject for the Industry Voices Guest Blog. Please read it. Then book yourself and your key team members to go if you haven’t already. Why?

4a.
There are already more people signed up for attending than went to MHI’s annual meeting and the International Networking Roundtable in Phoenix combined!  Dozens are signing up daily; at this rate, the show will do VERY well. 

4b.
There is great info along with many seminars and services available at the show to help you grow your business, PLUS you can see dozens of new homes that would be great for your MH Community or Retail Center. Well-known Industry author, speaker and communities and development expert Eddie Hicks will be among those sharing insights in and near the Kentucky Exposition Center (KEC). Where else can you go and rub shoulders and shake hands with some of the biggest names in the Industry? “Go, Louisville!”

4c.
Are you an exhibitor or planning to exhibit? Then please click on this link.

4d.
More on Louisville later, including the fact that more industry leaders have emailed me to say that they will share their reasons why YOU SHOULD BE THERE. “Those who KNOW will Go Louisville!” If some of the brightest lights in the Industry say you should go, then take a page from Nike’s ad, and just do it.

4e.
Our MHMSM.com team members will be in Louisville, including your wordy blogger, me. I hope to meet you in person. If you have one of our Manufactured Housing REVOLUTION books, bring it by for an autograph. If you don’t have a book, come by, pick one up and it will be autographed! Many of those who helped pen the Manufactured Housing REVOLUTION will be there – you should get their autographs, too!  

5.
We have word that a well-known Industry personality will be sharing their A Cup of Coffee with Interview with us, likely in time for the new issue that comes out next week. We all want to know more about this person, and YOU can ‘read all about it!’ right here, exclusively. Click here to see other personalities who have done A Cup of Coffee with… exclusive interviews.

6.
Manufactured and modular housing Industry growth won’t happen by magic. There are reasons why Cavco and Clayton still find it wise to buy up chunks of this industry. They see a bright future, or they wouldn’t be doing it. There are reasons why people are still investing in MH Communities, why people are making deals to acquire more. There are reasons why some are making a profit – yes, in this economy – why, as one leader told me a few days ago, they are making more money than they ever have. They are working SMARTER, and see ‘challenges’ as opportunities in disguise. We at MHMSM.com are realistic; we know there are problems, but we see the opportunities, too.  

7.
Circling back to Deanna’s comment, if you are not already signed up to access our FREE podcasts of feature articles and daily Factory Built Housing News at Noon and Manufactured Housing Marketing Reports, please click here. It is worth sharing that one of our top 1% of all our pages accessed is the registration page! If you aren’t registered, if you don’t get our twice weekly email updates, you are missing out on key information, much of which you will find ONLY here at MHMSM.com.

When we talk about learning, I want you to know, that we invest in our own learning, we practice what we preach. For example, our fine IT and Production Manager, Bob Stovall, is attending a weekend seminar to keep up-to-date with the latest in his online world skills. To his credit, Bob is routinely researching, routinely going to meetings and seminars. This is why you or your marketing manager needs to be reading his “Cutting Edge” blog, or using his part of our MHMSM.com online services if you don’t want to mess with the work yourself. Be sure to attend the presentation we will do in Louisville, “How to Dominate Your Local Market!“

Last week, in our daily news, you read – or could have! – news stories on our Industry you didn’t find anywhere else but right here at www.MHMarketingSalesManagement.com (aka MHMSM.com). So, please check in tomorrow and every week day to the daily news blog or do what Deanna Fields and so many others are doing every day, downloading podcasts of industry news and great feature articles. I want to take a moment to say thank you for coming, and thank you to all the Featured Writers who make us the most-read trade journal and news resource in the Industry today.

Thank you for reading, and thanks for passing the word on to your friends and associates to listen to our podcasts and/or read the News and Views You Can Use right here at MHMSM.com.

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I recently have had a number of email exchanges with some well-known industry personalities about the subject of training and other business related investments. There are certainly companies that have good training and personnel development programs in the manufactured housing community field. We have some managers and owners who have taken and passed ACM type classes or even more who have passed George Allen’s MHM classes (myself included). But for the most part, let’s be honest with each other and admit that compared to many companies outside of our industry, training and investing in information and education could be better.

To make the point, consider these facts that were sent to me as part of the discussion:

• At Holiday Inn, front desk clerks receive one full week of on-the-job training before they are permitted to register their first guest. 
• The telephone operators/booking agents at Disney Cruise Lines must complete three weeks of intense classroom training and testing before taking their first phone call. 
• PIE Trucking Company requires new drivers to complete an intensive driving school, tests, peer review and a comprehensive final exam before taking the wheel. 
• At Google, all employees at every level are encouraged – and paid – to attend seminars, workshops, trade fairs and conferences throughout the year.

As part of my reply to one industry veteran this week, I echoed the above and said, ’Think about McDonalds, Best Buy or many other companies we encounter routinely. People get more initial and ongoing staff and product training to do cell phones or serve hamburgers than many do to provide manufactured housing, one of the major investments in a person’s life time.’

I recall a message from a well-known industry sales trainer, one who writes very fine feature articles for us here at MHMSM.com. That pro expressed this thought: ‘Our industry would already be doing better if we simply had sales people doing a better job of qualifying and selling to the people who are already calling and coming for information.’ 

One of the most expensive parts of any business operation is personnel and related costs. So why don’t we invest more in people? Why don’t we invest in proven ways to solve the issues that our industry collectively faces? And then why don’t we spend more time in research and education that can grow a business like a manufactured housing community that has an occupancy challenge? A little education, a little leg work, and Voila! You’ve got financing that makes sense!

Let me make a case in point. People in the MHC world today WANT more chattel financing options so they can fill vacant home sites! Many smart operators have decided that the way to get homes sold is to have an in-house sales and financing operation. It makes sense, because properly done, it is profitable AND it generates more site fees.

What if you don’t know how to do your own in-house financing that is legally compliant? Well, educational resources are available, but you have to set aside a couple of days for a key staff member to get the ball rolling. Then, you need to learn how to fund your captive or in-house (sister or affiliated company) financing program. How do you start that process? Well, many state associations have teamed up with service suppliers to teach a class, or you can go straight to those who do the training. Those trainers will teach you how to raise the capital to fund an in-house (read sister or affiliated company) aka captive finance program.

Those managing captive finance operations can earn significant profits for their related finance company, and conversely can set that same company up for big losses through untrained and undisciplined underwriting and compliance efforts. So as with anything else in life, if you are going to do it, please do it correctly. 

I had an interesting exchange some weeks back with a company that ‘wants more financing.’ I asked, have you spoken to the people at Precision? The short answer was ‘no.’ Why not? The reply was something like this: ‘That takes training, it takes time to attend their seminar, etc.’ Hmm…interesting; they are not selling as many homes as they want to sell, but they won’t do what it takes to move from where they are, to where they want to be? Even a very modest community is a 6-figure investment, many are more in the 7-8-figure range. I look at reports on occupancy. So, why would a community operator not want to be at 100% occupancy, when he or she is currently at 70%-80% occupancy, and in many cases far less? 

Over the years, I invested significant sums in buying books, tapes, later CDs and going to seminars, so I could advance my skills and thus my career. Sure, it may be ‘easier’ if someone would simply just do it all for you, when it comes to financing. But that is not our reality today in the manufactured housing world. When someone has say, a 7-figure investment in a single property, why would they not invest a pair of days and do some leg work that can generate hundreds of thousands of additional revenue?

Manufacturers –if I were in your role, I would be nudging my clients into captive finance programs if they are not already doing it. If in-house (better known as captive finance) lending is good enough for Hometown America and other like firms, then surely it is good enough for other smart community operators! If I were in manufacturing, I’d be offering to sponsor programs that help my clients who are in the communities business get into the captive financing business. Why? Because it would create more orders for new homes!

I am a big believer in win-win relationships. Community operators need to be doing captive finance if they are not already doing so. I was looking at two different community operations, very similar in many respects; they were geographically about 15 miles apart. One was doing a captive finance program, and I was told they just closed 8 homes (read, filled 8 sites and made the profits on those home sales, too) the previous month. How? Captive finance. The other operation is stagnant. They have fairly tough lending that they can get, and no captive lending. The second community was considerably newer than the first. Yet the first community with its captive finance program is blowing the second one away in filling their vacant sites.

It would be wonderful if Washington, DC would ride in on a white horse and suddenly lay out for us a new financing program that would make our industry peaches-and-cream days again. But while we wait…

And wait…

And wait…

…for financing to return, doesn’t it make sense to investigate the relative ease of doing your own in-house – and legally compliant! – financing program?

There is a reason why some of the larger firms have already done this type of captive lending program for themselves. If your firm has not, isn’t it time to check into a captive or in-house finance program? Oh, yes, perhaps the last point is the important one to you. A compliant program can earn you more money. Think about the true story of community one and community two above. One is filling up, the other is not. Invest in a couple of days of training in a class and some leg work, you say? For a community owner, this is a no-brainer decision.

As a manufacturer, I’d be telling my MHC clients to take a page from the Nike handbook, and ‘Just Do It!’ As an association leader or other supplier to the industry, I would be talking about captive financing until everyone is just doing it.

Once that happens, factories will hum, suppliers will sell more, sales people will earn more, community operators will profit, and associations will not have the same struggles we are dealing with so often today. If we treat our customers the way we want to be treated, we will have happy residents and full communities again. Associations won’t be trying to figure out how to cover the next bill, because members will have more money to spend in what matters, education and the other benefits of association membership.

Before leaving this topic, I want to inject the fact that captive finance will be one of the free subjects in the upcoming Louisville Manufactured Housing Show. Ken Rishel will be providing that presentation on the first day of the show (Jan 12) at the Kentucky Exhibit Center (KEC). Also at the KEC will be George Allen presenting on his ‘Ah Ha! Oh No!’ formula for community sold home pricing success; Don Westphal presenting on Community Series Homes; Eddie Hicks presenting on how to get new financing or refinancing for your community, even if others have given you a hard time. Finally, there will be our own Bob Stovall and myself presenting on ‘How to Dominate Your Local Market!’ through web, email and social networking marketing. These intros at the KEC are one of literally dozens of good reasons why so many are already signing up to go to the Louisville Show in 2011. There is a reason why the Louisville Show is the #1 topic today, according to our online research – and there are lots of reasons for YOU to be THERE!

Returning to our theme…

Captive or in-house financing isn’t a panacea, but it is potentially such a huge step ahead that it should be top of mind as part of the Industry’s turn-around and growth strategy. As I am personally thinking about doing an MHC in the future, let me say, make the time to learn and apply legally compliant captive finance, so you can earn more.

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Both projections and the early indicators are for a stronger consumer demand this year, as reflected by the Black Friday start of the Christmas shopping season. Since my better half loves to shop, we got a firsthand look at full mall parking lots, with people cruising to find a parking place. We saw lines at the checkout counters. Christmas music was in the stores and on the car radio, with that not so subtle annual push for Holiday cheer was in the air to make ‘smiles bright and wallets light.’

There is an excitement that is palatable for true shoppers during Black Friday. Shoppers tell others about their bargains, and how they lined up in the cold at 2 am for the 5 am opening, all to get the doorbuster deals. Interesting facts perhaps, but what is the connection between Christmas shopping at the malls and manufactured housing?

There are actually many possible take-aways, but the specific one in mind is how a good manufactured housing show, such as the 2011 Louisville Manufactured Housing Show, can provide for the Industry and pros like you benefits akin to the shopping mall experience. Let me let you in on a little secret. Our research shows that the 2011 Louisville Manufactured Housing Show is far and away the HOTTEST topic in manufactured housing at this time! Internet research, Google’s analytics and our Urchin stats underscore this fact. We are back doing record traffic at our site, perhaps due in part because we have the most news available on the 2011 Louisville MH Show. But what should be of interest to you is that the early attendance sign-ups for the show are up, up and away even far better than anticipated.

The insider whispers are that the sign-ups are at a record pace at this point, with almost two months to go until the January 12, 13 and 14th show dates in Louisville. A record now? Wow! This – and brisk mall shopping – both bode well for 2011.

But why is there, or should there be, this shopping mall and MH home show connection? Let’s take a look.

Are you in search of services and solutions to Industry related problems your enterprise has? Imagine the convenience of gathering most or all of your answers at the same place, super-mall style! What might take you weeks or months to glean other ways, can be obtained in hours or days at the Louisville MH Show. Plus you have all the benefit of face-to-face meet-and-greet interaction. At a regional home show like this, you can touch and feel products, meet the service providers, ask questions from a live person, while you size up everything from the look in their eyes to the firmness in the shake of their hands.

Like a good shopping mall, everything is under roof for the Louisville Show, at the superior Kentucky Exhibition Center (KEC).

What is better than a shopping mall is the fact that you can ride a shuttle to and from the show hotel to the KEC. Door-to-door service! Or drive your wheels and park a whole lot closer to the door than we were from the mall during shopping on Black Friday.

Are you in a business-to-business scenario? If you aren’t already exhibiting, then do what I did a few days ago, and get a booth space! I want to be where the action is, and plan to bring one or more team associates with me, too. A show like this is a great place to introduce new people to the Industry. Newcomers can be introduced to and learn in a few days what it might take months to do any other way. And since knowledge is power and time is money, the ROI and taking a promising team mate to the show can be very good indeed.

I should mention that the last count I was given was that remaining exhibit space was down to less than a dozen booth spaces. Maneuvers are also underway to see who will get the last of the show home spaces. If you want your business where the holiday mall style ACTION will be, grab one of those last show spaces NOW. Don’t snooze! Call Dennis Hill @ (770) 587-3350.

Louisville “Learn more and Earn more” opportunities include the following talks/seminar/introductions:

George F. Allen – (Col. USMC in Vietnam, of Allen Letter, TAC and Community-Investor.com fame) will explain and demonstrate to community managers and operators the “Ah, ha! Oh, no!” pricing formula for MH sales success. Good for the customer, good for you…a win-win system!

Eddie Hicks – Need to buy or refi a community? Let Eddie tell you how he can help you get competitive financing/refinancing on a community or development, even when traditional lenders have said no. Discover 207m, which some think the ‘M’ should be for “Magic!”

Ken Rishel will be presenting on profitable chattel financing NOW. If you think you can’t get MH chattel loans done today for ‘lack of financing,’ then come and attend this eye-opening ‘captive’ or sister company – in house financing – session! Ken will show you how his clients are selling more and earning more today, some earning more than ever before. Notable in this age of Big Brother, what he teaches is all legally compliant. There is a good reason Ken’s company won MHI’s 2010 Supplier of the Year award. Stop waiting for a federal bailout or the resurrection of Conseco someday, when a little leg work can bring you YOUR company’s chattel financing solution ASAP!

Bob Stovall and L. A. ‘Tony’ Kovach will present on the subject of Dominating your Local Market! Do you need more prospects? Better prospects? Then this is for YOU. This promises to give you lively and profitable insights on marketing today, combining live presentation, but also complete with a high energy video! You see how big companies are using social networking – well, you can, too! Maybe you have a website – or no website – well, learn how to make the web PERFORM and give you good ROI. Maybe your email marketing program is lacking – or just non-existent – then this is your best stop in Louisville to learn more.

Don Westphal will be presenting on the Community Series Home. If you own an MHC and need inventory to fill sites, stop and hear what Don has to say! His insights can save and/or make you MONEY. Don’s popular columns in our MHMSM.com feature articles every month are reason enough for you to come!

Want to make more money? Want to learn more so you can earn more? Then the 2011 Louisville Manufactured Housing Show should be the place for you and your team! Click the Show title to learn more details or find your easy online sign-ups.

We hope to see YOU at the SHOW!

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Most of us have had the experience of having our kitchen utensils moved. Perhaps we or our significant other were the ones that moved an item from this cabinet or drawer where we are used to having it, to another place. The new place may be ‘better,’ but until we get used to it, we still have the habit for a time of looking were it was. In the middle of the night, months later, we might go to the old location – that is the power and hold of habit.

Now, how this analogy applies to the modular or manufactured housing industries is this: We may need to move a practice to improve our operational results. We have to be willing to form the new habit, not just say it has always been in the old place (the way we have always done X), so it should stay there. Appearances, efficiency, order, appeal or bottom line results – all of these and more – can be reasons to make adjustments at a manufactured housing community, factory, retail center, office or other aspect of the factory built housing industry.

We at MHMSM.com, like you, take our own advice and are making an adjustment. We have not moved a utensil drawer. Actually, we have added a brand new Industry daily news blog!

This Daily Factory Built Housing Industry business news is another one-of-a-kind resource you will find only at MHMarketingSalesManagement.com (aka MHMSM.com). You can listen to these key items in Erin Patla’s podcasts of News at Noon, all with a free sign up! If you aren’t already one of our ever-growing audience of daily listeners, you owe it to yourself to take 30 seconds and sign up. Or you can simply log on throughout the day for these business news and market reports on the blog linked above.

The new wave of factory built housing pros and the tried-and-true stars of our Industry are found here daily. Some of the biggest corporate names are already signed up and listening to Eric Miller’s exclusive reports, or reading them online. Many have commented on how much they enjoy listening to Erin Patla’s distinctive podcasts.

Be you new to our top-rated, most popular industry tips, news and views media center, or a returning regular to our site, we thank you and encourage you to take a fresh look at ALL the features you will find here. A good start for a site tour of MHMSM.com is our IT and Production Manger’s Bob Stovall’s video tour. If you haven’t taken that video tour, take a few minutes now and familiarize yourself with our features.

I may not be a subscriber to the company who claims ‘All the News Fit to Print,’ but I certainly like that slogan! I also like the slogan another media giant uses: ‘Fair and Balanced.’ We strive for that in our articles and reporting. So you will find MHI and MHARR news on our pages, plus hundreds of news items we have developed exclusively for you here in recent months.

We are the largest single source for Industry tips from the pros, plus news and views you can use. Ten minutes a day here will bring you more information and insights than any other single resource available. There are many fine specialty publishers, or other good websites for this and that, and we encourage them all! For one-stop daily updates, blogs, feature articles by top pros and more, you are at the place where thousands come every week, about 30,000+ every month! That many readers have their reasons for signing up and logging on. Thank you for being one of them!

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If you are a returning reader, or a first-time visitor, welcome! The most top writers, the most Industry news, the most readers…

• Our nation’s mid-term elections shook up expectations and the status quo – pleasing to some but not to everyone’s liking… still we are thankful for a political system where representatives are voted in, not dictated or the result of a coup. Will you actively support or engage your elected officials on behalf of the Manufactured Housing Industry?
• Our economy is struggling to emerge from a lingering recession that has affected every aspect of business and family life… but we are thankful for the spirit of creativity and inventiveness that act as leaven to promote success everywhere there is passion, vision and dedication. Will you do whatever is necessary to stay the course?
• Our Industry is mired in issues of finance, regulation, enforcement, image and much more… but we are thankful for the diversity of experiences and opinions, identification of problems and solutions, seeking to create better ways of working together so that “everyone wins” and folks have the homes they so well deserve. Will you do your part and make your voice heard?
• We are thankful to be looking forward to the Louisville Manufactured Housing Show Jan 12-14, 2011, for the renaissance it represents for manufacturers, service providers, retailers and Industry professionals across the board. Will you be there?
• We are thankful for our esteemed and ever-growing number of Industry Professionals who contribute these Feature Articles, for sharing their experience and expertise to help YOU grow your business and reap the profits you deserve. Will you take time to read – “Read. Listen. Learn. Earn.” – comment and join the Revolution?

Once again, we bring you “All the Best:” Top-Talent professionals from A for Allen to Z for Ziglar! And we introduce three new contributors: Dennis Hill at Showways Unlimited; Spencer Roane, community owner and member of the Georgia Manufactured Housing Association (GMHA) board of directors, and Joanne Stevens, a respected licensed real estate broker in the State of Iowa. Let’s get started with your big new articles line up…

Featured Articles
and Reports for Vol. 2 No. 2, 2010

George F. Allen – MH Commentary
• HUD Code Manufacturers! R U Listening?

Michael F.B. Barnabas – MHIndustry Solutions
• Real Change for Manufactured Housing Results, Part 2

Rachael Biermann – Marketing
• Attract Customers to Your Business

Chad Carr – Internet Marketing and Sales
• Unlocking the Secrets of the Internet – Part Two: How to Recapture Missing Prospects

Tim Connor – Management
• Corporate Discipline – A Thing of the Past?

Tim Connor – Sales
• Why Prospects Challenge Price

Suzanne Felber – Trend Tracking
• LifeStyling: How to Take Your Model Homes from Ordinary to Extraordinary

Nadeen Green – Legal, Fair Housing
• ‘Tis beginning to look a lot like Christmas…”

Dennis Hill – MH Show 2011
• Louisville Manufactured Housing Show Story

Chrissy Jackson – Land Lease Community Management
• Upgrading Your Community – Part VII: Take the Upgrade Process Inside

L.A. ‘Tony’ Kovach – MH Industry Reporting
• Manufactured Housing Trade Media, Researchers and Industry Health

L.A. ‘Tony’ Kovach – MH Industry Reporting
• An Industry without Allen?

Greg McClanahan – Soft Skills and Personal Development
• A Thanks Giving Meal

Eric Miller – MH Industry Survey 2011
• Survey to Reveal New Trends for the MH Industry

Shawn Mullins – DOE Builder Challenge Program
• Are You Game for the “Challenge”?

George Porter – Siting Homes in MH Communities
• First You’ve Got to understand the Problem

Kenneth Rishel – MH Industry Finance Commentary
• Red Flag Compliance

Spencer Roane – LLCommunity Financing and SAFE Act compliance
• Community Owners, Lease-Option Financing and the SAFE Act

Joanne Stevens – MH Real Estate
• Housing Trend of the Month

Bob Stovall – Online Marketing
• Making Websites More Effective

John Underwood – Sales
• First Impressions

Don Westphal – MH Community Planning
• Community Upgrades: Part II

Zig Ziglar – Motivation & Inspiration
• Zig On…Using Your Time

Zig Ziglar – Motivation & Inspiration
• Zig On…Saying Thank You

As a periodic reminder, please check our MHMSM.com Legal and editorial policy.

By Catherine Frenzel, Associate Editor for Manufactured Home Marketing Sales Management online trade media (ezine). www.MHMarketingSalesManagement.com or www.MHMSM.com. catherine@mhmsm.com

Every week, thousands of manufactured housing professionals scan their news to see if there is any hope for the return of outside chattel lending for the manufactured housing industry.

I received this message the other day from a senior VP for a manufactured housing financing operation. What this person supplied – for your reading enjoyment below – were actual quotations from manufactured housing community operators, managers and their staff.

The first sentence is lightly edited; the rest are exactly as he sent it:

A financed manufactured home has its owner as the customer of the park, that is, until it becomes a repo, then the bank becomes the customer of the park.

Actual quotes:

We want you to put a dormer on this home. We like dormers and won’t allow a sale until your home has one.

Oh, Mr. Bank, your customer is 11 months past due on lot rent owed us – Please send a check now. As an accommodation we will waive the late charges.

What do you mean, Mr. Bank – $240.00 a month is not too much to mow the yard around your repo. We do it weekly for you. (Yard was about 25 square feet)

Mr. Bank, we just spent $10,000 having this home removed. We are willing to split the bill with you. Please let us know when we can expect a check. (We had a loan balance of $17,000.)

So, Mr. Bank. I know we have had this repo for sale for almost 2 years. It needs about $3500.00 if fix up and repairs before we can get a decent price.

Mr. Bank, I am aware that we guaranteed $10,000 on this loan because you over advanced. Since you owe us $12,000 in lot rent and some other expenses, we believe this is negated. Oh and by the way, we offered the new buyer 6 months free lot rent so you owe us and additional $3600. (Bank will lose over $25,000 on a flawless home.)

Mr. Bank, just to help you out, we will buy this repo for $1000.00. (Home was worth at least $9,000.)

I don’t understand, Mr. Bank; of course there was a $15,000 down payment. We gave you a copy of their personal check. The fact the borrower said they paid nothing down and the check never cleared the bank is irrelevant.

Mr. Bank, we had a serious buyer on your repo. Do you realize there are no light bulbs in the chandelier? The buyer has moved on.

Mr. Bank, we closed the sale of your home yesterday. It was discovered that the number 3 (the address on the side of the home) of the home’s address has lost its reflectiveness. This must be fixed right away.

Ok, Mr. Bank, your guys are here to remove your repo that we have been trying to sell for over a year. You are 7 days past due for lot rent. We are stopping the move until it’s paid.

Mr. Bank, the steps to this repo are too steep. I know we sold it that way, but we want it corrected before we re-sell it.

Bank: Your bill of sale indicates this home had central air. Park: What air conditioning? Too bad. I guess it didn’t. We thought it did.

Bank talking to park: I notice we never get a credit for the one month of lot rent that you collect up front from your residents. If you are wanting us to pay lot rent, wouldn’t it only be fair to give us credit for it. Park: Dunno – Er, ah, administrative fees.

End of quotes.

We have news items, blog posts, interviews and articles that tell the story of why chattel financing has become tougher in the years since the Conseco meltdown. These quotations are certainly not the only issues that relate to the challenges that manufactured housing financing has, notably chattel financing for manufactured homes.

But these quotes above do tell a story, don’t they?

Let’s put that Native American fable quote to work, and walk a mile in the other person’s moccasins for a few minutes. Think about your being the banker, or the investor, and you’re hearing those stories told to you.

As an industry, we have to be able to work successfully with other industry segments. If you are looking for news about the return of manufactured housing chattel financing to communities, then manufactured housing communities have to be able to see past the immediate repossession. They have to see things through the eyes of that lender.

We can’t change what has happened in the past. But if we want to change our future, we better start treating customers, lenders and all segments of the manufactured housing industry fairly. If we want to get past the ‘trailer guy’ image, and see our ‘mobile home parks’ be thought of as manufactured housing communities, or simply as communities, developments and subdivisions, then we have to think of the big picture.

We have to think, how can we work in a way that let’s everyone win?

If we begin with the end in mind and we think ‘win-win,’ then the industry will begin to grow and develop again.

By the way, when you read news stories about any issue, odds are you can read it right here at www.MHMarketingSalesManagement.com also known as www.MHMSM.com. Be it our daily News at Noon, or special reports exclusively from our Industry In Focus reporter Eric Miller, be it podcast or written, you will find it here. Thank you for reading and also for listening! # #

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PLUS

Congressional Hearing on Federal Role in Housing Finance – Report And Analysis

Finance Delays Continue as Consumers and Industry Suffer

Regulators Show They Are Insensitive and Out of Touch

Congressional Hearing On FHA-Insured Loans

Congressional Hearing on Federal Role in Housing Finance – Report And Analysis

An MHMSM.com INdustry In Focus Exclusive Interview Report With industry consultant and once interim-president of MHI, Dick Ernst, Part One

An MHMSM.com INdustry in Focus Exclusive Interview Report with industry consultant and once interim-president of MHI, DICK ERNST, Part Two 

 An MHMSM.com INdustry In Focus Exclusive Interview Report With industry consultant and once interim-president of MHI, DICK ERNST Part Three